Patient Feedback

We are committed to providing you with better health outcomes and value and welcome any feedback in regards to our services.

As part of our Accreditation we conduct patient surveys annually to ensure that the RACGP Standards for General Practice – Patient Feedback Indicators are met.

Our practice encourages you to complete our patient feedback forms available in the waiting room near our “Patient Feedback Box”

Your feedback will be reviewed by the Practice Manager and any issues or problems will be discussed with the Doctors at our meetings.

The Practice Manager will respond to you within the month.

If you have any concerns, suggestions or feedback, you can contact our Practice Manager Antoinette in writing either via email at, or mailing your letter to:
To The Practice Manager
4 Blyth Street
Brunswick  Vic 3056

You are always welcome to express your feedback in person or via telephone on 9387-1977.

For more serious concerns or complaints, it is essential that the Practice Manager receives a written record of your feedback.
If you are not satisfied with the outcome, then you may contact the Health Services Commissioner for further action.

Health Services Commissioner
Level 26, 570 Bourke Street,
Melbourne Victoria 3000
Ph: 1300 582 113

If you need an interpreter, call us via TIS National on 131 450.

National Relay Service
If you are Deaf, hard of hearing or speech impaired, contact us via the National Relay Service


We are excited to welcome Dr Ron Chan to the practice who is available : Tuesday to Friday 9am-6pm


It is with great sadness that we farewell Dr Ron Smith after 50 years.He will be greatly missed by all his patients and the staff at BMG. We wish him all the best in his retirement.


We are now conducting consultations via telephone. Call and speak to our staff who will arrange this with your doctor.


Due to Coronavirus, patients will now need to call the surgery to make an appointment for Saturday.