Patient Rights and Responsibilities

Patients Rights include;

To be treated with respect,

To have appropriate privacy during consultations,

Confidentiality regarding your medical records and care.

To be provided with sufficient information regarding your medical condition/s and possible treatment options, to enable an informed decision for appropriate treatment of your medical conditions.

If you wish to raise your concerns with an independent authority, you can contact:
Health Services Commission
Level 26, 570 Bourke Street
Melbourne Vic
Tel: 1300 582 113

Patient Responsibilities include;
Ensuring Brunswick Medical Group is provided with your current address and contact details
Ensuring a current Emergency and Next of Kin contact is given to reception staff to treat staff and others with the same respect you wish to be given
Following up on test results and other investigations as ordered by your doctor
Ensuring your Health care and pension cards are current and presented to reception at the time of your consultation if you wish to be bulk billed

To give at least 2 hours notice of cancellation prior to your appointment booked otherwise a $40 fee will be charged.

Ensure you update your details and your information regarding your health and medical issues with our staff.

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