Opening hours:
Monday – Friday: 8.30AM – 6PM (appointment required).
Saturday: 9AM – 11AM (as a walk in clinic, no appointment required).
Sunday and Public Holiday : CLOSED
How to make an appointment:
Appointments may be made by phone or in person at reception. If you have more than one medical problem, or feel that you may require a longer time to discuss a complex or specific issue with the doctor, please request a longer appointment at the time of booking. Please allow up to a couple of weeks to ensure the longer appointment is with the doctor of your choice.
Patients can ask to see their usual doctor and if their doctor is unavailable, our staff will offer you an appointment with another doctor or will make an appointment for you to see your usual doctor at the next available time.
If you attend the practice without an appointment you will be offered the next available appointment. Please be aware that this may not be with your usual doctor.
In an emergency, you will be seen by our nurse and assessed as to whether you should see a doctor as a priority or if you need to be sent to hospital.
Types of appointments:
- In person at the clinic
- Telephone call for eligible patients ( the doctors call from a private number, please allow a 2 hour window for the phone call)
- Nurse appointment (for wounds and vaccination)
- Home Visit Appointments ( At present, we are no longer able to offer home visits as we have reached our capacity. Thank you for your understanding. 5/2/25)
- After hour appointment ( provided by the third party)
- Skin Checks with Dr Heather Chung
- Mental Health Consultation
- Work Cover and Transport Accident Commission (TAC)
Fees may apply, please see out fees page for more information.
What To Bring to Your Appointment
- Your Medicare card or Veteran Affairs card
- Any Centrelink card (pension card, health care card, etc)
- Any relevant paperwork required
- Your medications, or a list of them.
- Your Health Care Plan if you have one.
- Your child’s immunisation booklet, if relevant
Arriving Late
If you arrive late for your appointment you may not be seen. Patients who arrive on time will be seen as close to their scheduled time as possible.
Cancelling Appointments
You must provide at least 2 hours’ notice to cancel your appointment. If you cancel within 2 hours of your scheduled time, a $40 fee may be charged
Missed Appointments
If you miss your appointment without cancelling, a missed appointment fee of $40 must be paid prior to your next appointment.
Appointment Reminders
At Present Brunswick Medical Group is unable to provide appointment reminders via SMS or phone call.
New Patients
MyMedicare
MyMedicare is a new voluntary patient registration model introduced by the Australian government. It aims to formalise the relationship between patients, their general practice, general practitioner and primary care teams.
MyMedicare – Australian Government Department of Health and Aged Care website
MyMedicare – what do I do?
MyMedicare involves letting Medicare know which medical clinic you regard as your main healthcare provider. Among many benefits of registering under MyMedicare and choosing Brunswick Medical Group, you will have access to longer telehealth consultations with your GP, better flow of information to your trusted practice from other healthcare providers, and greater continuity of care aiming to improve health outcomes.
Information on ‘How to Register’ can be found at the Government’s website on this patient information page.
A simple way to register
To register with Brunswick Medical Group under MyMedicare using the Medicare Express Plus mobile app, please follow these steps:
- 1) Log in to the Medicare Express Plus mobile app and click on ‘My Medicare’
- 2) Click ‘start’ on the ‘Register for MyMedicare’ page
- 3) Search for ‘Brunswick Medical Group’ and select it when it appears in search results
- 4) Choose your preferred doctor – this does not limit you from seeing any doctor at the practice
- 5) Rate your experience of registering
- 6) Press ‘Submit registration’. You’ve now registered for My Medicare.