Consulting Hours:
Monday – Friday: 8.30AM – 6PM
Saturday: 9AM – 11AM (as a walk in clinic, no appointment required).
Sunday and Public Holiday : CLOSED
These times may vary at short notice, depending on doctor availability.
Appointments
We operate on an appointment only basis during the week.
Appointments may be made by phone or in person at reception.
If you have more than one medical problem, or feel that you may require a longer time to discuss a complex or specific issue with the doctor, please request a longer appointment at the time of booking. Please allow up to a couple of weeks to ensure the longer appointment is with the doctor of your choice.
Patients can ask to see their usual doctor and if their doctor is unavailable, our staff will offer you an appointment with another doctor or will make an appointment for you to see your usual doctor at the next available time.
If you attend the surgery without an appointment you will be offered the next available appointment. Please be aware that this may not be with your usual doctor.
In an emergency, you will be seen by the nurse and be triaged appropriately.
Saturdays : Open 9.00am -11.00am
The surgery is open from 9am to 11am with one doctor on duty attending to urgent medical issues. These sessions are not available for operations, full medical examinations, plans or assessments. No appointments are necessary. Patients are seen in order of arrival.
Bulk Billing will only apply to Pension Card Holders on Saturdays. All other patients will incur a private fee on Saturdays.
Additional fees apply on Saturday consultations. For all other patients private billing applies with an extra $10.00 fee above the normal daily fee.
Telehealth consulations:
Telehealth is a telephone appointment with your Doctor.
Due to Medicare legislation, patients will be eligible to have a Telehealth consultation if they have had a face to face consultation in the last 12 months, are COVID Positive or are in isolation.
Fees will be charged as per our usual billing policy as of July 2024.
Doctors may charge a discounted fee depending on the appointment.
If a telehealth consultation is bulk billed. The doctors are now obliged by medicare to contact the patient and obtain proof of consent to being bulk billed. Please check your emails after your telephone consultation and respond accordingly. If no consent is provided, private fees will apply.
Theatre Procedures:
Theatre procedures will incur a theatre fee. This fee varies with the type of procedure you are having and will be discussed with you by the Doctor.
This fee is not rebatable through Medicare
Skin Checks
Incur a private fee of $150
People who hold a valid commonwealth government Health Care Card or Pension Care Card will have a reduced fee of $125
Skin Checks are in person appointment only, With Dr Ayda Kashaiani or Dr Heather Chung.
Nurse Appointments:
Our nursing staff are available between 9 am – 4pm Monday – Friday. Appointments are essential.
Nursing staff are available for immunisations, wound care/dressings, vaccinations and blood pressure checks. She can also assist with arranging minor surgery, health assessments and recalls for preventive medical procedures such as cervical screening tests and vaccinations.
Non Attendance Fee:
It is our policy for any appointments made and not cancelled with at least 2 hours notice a $40 non attendance fee will be incurred. This fee is not covered by Medicare.
Patients are required to call and speak to reception staff to cancel or reschedule appointments.
Home Visit:
Home visits may be arranged for patients too ill to attend the surgery. This service is limited to patients who live within a 2 km radius of the clinic and who have had a long-term association with our practice. Please contact the receptionist prior to 10.00am if a visit is required. If the call is received after 10.00 am and a visit on that day is required, the call may be transferred to our locum service. Home visits incur additional fees payable at the time of consult and are generally not bulk billed.
Afterhours:
After Hours Medical Service :
Call Doctor Doctor on 132660
A full report will be sent to your usual doctor by the After Hours Doctor Service regarding the consultation.
Please ensure that you enquire about the possible waiting time and fees that are relevant to your consultation at the time of your call.
Ambulance Service:
In case of a medical emergency, the Ambulance Service is available 24 hours a day, 7 days a week.
Upon calling ‘000’,
Additional after hours services for severe problems are available through the following hospitals:
Private Hospital Emergency Departments at:
These hospitals will charge a service fee.
John Fawkner Hospital 9385 2266
Epworth Richmond Hospital 9426 6303
Public Hospital Emergency Departments at:
These hospitals do not charge a service fee.
St Vincent’s Hospital 9288 4356
Royal Melbourne Hospital 9342 7000
Royal Women’s Hospital emergency 8345 3600
Mercy Hospital for Women emergency 8458 4000
Referral/Prescriptions:
Repeat prescriptions and referrals will require a consultation with your doctor.
If your usual doctor is away you will need a consultation with another doctor.
Results:
Patients are required to book a follow appointment to obtain results.
Pathology and Radiology results may take 4-7 days for your doctor to access and review your results.
The doctor may send you a SMS to prompt you to make a follow up appointment.
If your results need more urgent follow up your doctor or the practice nurse will contact you as needed to arrange a follow up appointment with your doctor.
You may contact the surgery and speak to our nurse if you have any queries or concerns in regards to your results.
Results of your Cervical Screening will be sent to you via an SMS 3-4 weeks after the testing is collected. You will be sent a reminder SMS when your next cervical screening is due.
Due to privacy constraints the reception staff do not have access into your medical files.
Please ensure we are kept up to date with any changes to your address or contact details.
Recalls & Reminders:
We have a computerised reminder system for patients to be provided with timely reminders and recalls for a variety of health issues. If however you would prefer not to receive these reminders please discuss this with your doctor or nurse.