General Enquiries & Communication
For general enquiries, please speak with reception staff, who will assist you with information and service.
For urgent medical calls, reception will direct you to the nurse for triage.
Patients are unable to call Brunswick Medical Group and speak to a doctor directly, all patients must make a scheduled appointment to speak to a doctor.
To protect patient privacy, the clinical team may withhold personal health information as needed.
Email Communication
We do not encourage email communication as it is not secure for sensitive information. For medical matters, please make an appointment and discuss directly with your doctor or nurse.
If a patient requests that an email be sent, please be aware that email communication may not be secure.
Emails sent to the practice are checked daily, and we will respond as promptly as possible. Emails are not accepted for appointment scheduling, cancellations, or medical requests (e.g., prescriptions, referrals, forms). Please make an appointment for these matters.
Security Notice
Electronic communications can be intercepted, stored, or forwarded by others. Email is not a secure medium for sensitive information. We will only email medical information with your consent or in a medical emergency. We will accept emails from other healthcare providers involved in your care.
For urgent matters, call the practice at 9378 1977 during business hours, not by email.
Internal Emails
The practice uses Genie for internal communications. Messages received for doctors, nurses, or staff are forwarded. After reviewing, the task is updated in the patient’s clinical history and responded to accordingly.
Please let us know if you would like a full copy of the Brunswick Medical Group’s communication policy by contacting mail@bmgp.com.au