Patient Feedback
We are committed to providing you with better health outcomes and value and welcome any feedback in regards to the services.
As part of Accreditation we conduct patient surveys annually to ensure that the RACGP Standards for General Practice – Patient Feedback Indicators are met.
The practice encourages you to complete the patient feedback forms available in the waiting room near our “Patient Feedback Box”
Your feedback will be reviewed by the Practice Manager and any issues or problems will be discussed with the Doctors at the meetings.
The Practice Manager will respond to you within the month.
If you have any concerns, suggestions or feedback, you can contact the Practice Manager Antoinette in writing either via email at manager@bmgp.com.au, or mailing your letter to:
To The Practice Manager
4 Blyth Street
Brunswick Vic 3056
CLICK HERE: Patient Feeback Form
You are always welcome to express your feedback in person or via telephone on 9387-1977.
For more serious concerns or complaints, it is essential that the Practice Manager receives a written record of your feedback.
If you are not satisfied with the outcome, then you may contact the Health Services Commissioner for further action.
Health Complaints Commissioner
Level 26, 570 Bourke Street,
Melbourne Victoria 3000
Ph: 1300 582 113
Email: hcc@hcc.vic.gov.au
Interpreter
If you need an interpreter, call us via TIS National on 131 450.
National Relay Service
If you are Deaf, hard of hearing or speech impaired, contact us via the National Relay Service
Patient Surveys
Brunswick Medical Group would like to thank our patients who took part in our recent survey during February and March 2024.
At present we are awaiting results, so once we receive the results we will keep you posted on the feedback.