Results
To review your results, please contact the clinic and book an appointment. If any follow-up is more urgent, your doctor or the practice nurse will reach out directly by phone to arrange an appointment.
If you receive an SMS regarding your test results, please be assured that the results are non-urgent. Your doctor would like to discuss them with you at your earliest convenience.
Please contact the clinic 3-5 days after your test to arrange a follow-up appointment.
Results are only released to the patient once a doctor has discussed the result with the patient.
Cervical screening results will be sent by SMS. This SMS will include information if you are required to book an appointment if your test result requires discussion or follow-up.
Due to privacy regulations, reception staff cannot access your medical records.
Please keep us updated with any changes to your address or contact details.
Recall and Reminders
Our practice is committed to preventative health care and quality care for those with chronic conditions. We may issue you with a reminder notice from time to time offering you services appropriate to your care. If you do not wish to be part of this system please advise reception.
To improve continuity of care we endeavour to send reminders for Cervical Screening and some other procedures and investigations. However we stress that it is your responsibility to return for further assessments /investigations /results, or attend specialists, if your doctor has indicated this is necessary.
Requests
Prescriptions and referrals require a consultation with your doctor. If your usual doctor is unavailable, you’ll need to consult with another doctor.
Email and telephone requests via reception will not be accepted; a consultation is necessary.